Date of Award

2012

Degree Type

Thesis

Degree Name

Master of Arts (MA)

Department

Sociology

Abstract

In 13 semi-structured, face-to-face interviews at a social service organization, workers were asked to discuss the problems and challenges that made their day-to-day jobs difficult. Most workers identified problems and challenges at the client-level, while secondarily discussing organizational and societal challenges. The findings in the research speak to Michael Lipsky's 'Street-Level Bureaucracy' in that the people that administer social policy on a day-to-day basis with their clients identify the most difficulties in carrying out their organizational objectives of changing their clients not husbanding material resources.

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Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

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