Date of Award
Master of Arts (MA)
In 13 semi-structured, face-to-face interviews at a social service organization, workers were asked to discuss the problems and challenges that made their day-to-day jobs difficult. Most workers identified problems and challenges at the client-level, while secondarily discussing organizational and societal challenges. The findings in the research speak to Michael Lipsky's 'Street-Level Bureaucracy' in that the people that administer social policy on a day-to-day basis with their clients identify the most difficulties in carrying out their organizational objectives of changing their clients not husbanding material resources.
Rivers, Michael, "Social Service Workers Working Social Policy: A Qualitative Study of Social Policy, Political Culture, and Organizations" (2012). Theses (6 month embargo). 1.
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Copyright © 2012 Michael Rivers