Document Type

Article

Publication Date

2010

Publication Title

Reference Services Review

Volume

38

Issue

1

Pages

152-157

Abstract

This paper focuses on applications of Web 2.0 that improve training and communication within the reference services department. It discusses some of the best known and most heavily used examples of Web 2.0: blogs, calendars, wikis, RSS, image collections, podcasts or vodcasts, social bookmarks, text messages, instant messages, and social networks. Implementing Web 2.0 tools to coordinate communication and training creates a dynamic, interactive system for sharing procedures, ideas, and new developments within a reference services department.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

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