Document Type

Article

Publication Date

2022

Publication Title

Human Service Organizations: Management, Leadership & Governance

Volume

46

Issue

2

Pages

162-177

Publisher Name

Taylor & Francis

Abstract

This paper explores the strategies that staff at two refugee-serving organizations found helpful in mitigating their increased distress from negative political rhetoric aimed at their clients. Results point to the importance of organizational acknowledgement of the distress. Additionally, staff perceived that intentionally focused organizational interventions can mitigate the emotional impacts of negative rhetoric. Finally, strategies employees used to lessen their distress and regain a sense of efficacy included recommitment to the mission, advocacy for refugees among family and friends, strong reliance on religious faith in coping, and an avoidance of the rhetoric by decreasing engagement with news and social media.

Comments

Author Posting © Taylor & Francis Group, LLC, 2021. This is an Accepted Manuscript version of the following article, accepted for publication in Human Service Organizations: Management, Leadership & Governance. Wathen, M. V., Weishar, C., & Decker, P.L.F. (2021). Strategies to Mitigate the Effects of Negative Political Rhetoric on Service Providers: A Study in Two Refugee-Serving Organizations. Human Service Organizations: Management, Leadership & Governance, 46(2), 162-177. It is deposited under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.

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