Document Type


Publication Date


Publication Title

Human Service Organizations: Management, Leadership & Governance







Publisher Name

Taylor and Francis Group


Nonprofit organizations provide services that address the complex needs of diverse populations within a multitude of financial and resource constraints. Necessity requires these organizations to apply for financial support from a variety of stakeholders and engage in evaluation processes that are often driven by funder priorities. Therefore, understanding nonprofit staff perceptions of the influence of funder-mandated metrics upon service is critical. This study utilized qualitative interviews to examine the perceptions of administrators and staff members within nonprofit organizations related to the influence of funder-mandated performance metrics on service provision. Findings suggest that funder-mandated metrics influenced the definitions of client success, client-provider relationships, client motivation, and how services are provided. Social justice questions are raised regarding the impact that culture, privilege, and ideology can have on service delivery and client experiences which highlight directions for future research and practice implications.


Author Posting © Taylor & Francis Group, LLC, 2023. This is an Accepted Manuscript version of the following article, accepted for publication in Human Service Organizations: Management, Leadership & Governance, Vol.47, Iss.5, pp. 385-403. It is deposited under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The final version of the article has been posted at:

Included in

Social Work Commons